crabandwhale.com - Website Terms and Conditions
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All users of this website must agree to the following Terms and Conditions (Incl. RETURNS policy) before purchasing from this website.

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Please note that all website information, website layout and images presented on this website are protected under International Copyright laws. The www.crabandwhale website is provided solely for your personal use. You may not use this website for any commercial purpose. 

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References in these Terms and Conditions to "we", "us" and "crab and whale" are to crab and whale, VAT Registration Number MT22272822. 

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General Terms of Use:

crabandwhale.com reserves the right to make changes / additions to website content, product information, prices and delivery information without notice. All product prices include VAT where applicable in accordance with current Republic of Malta VAT rates. All item(s) remain the property of crabandwhale.com until full payment has been received.

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crabandwhale.com are not responsible for delays to deliveries carried out by third parties. The Shipping and Delivery times specified on our website are in accordance with information provided by our third party shipping partners and may vary. Shipping and Delivery charges may also vary depending on changing market conditions - Please see our Shipping Information Page HERE for the most up to date information.

 

crabandwhale.com have made all reasonable effort to ensure that all photographs accurately reflect the item being sold however item colours may vary depending on the quality and spec of different monitors or screen sizes. Items used for photographic enhancements such as props and ribbons etc. are used for display purposes only and may not be included as part of the purchased item(s). Only the items specified in the 'Product Description' are included with the purchase.

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*Please note: Gift box ribbon and basket styles on may change occasionally depending on availability and may not reflect the exact style displayed on the product image.

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Confirmation of order:

You will receive a confirmation email confirming your order as soon as the order is placed (this will also contain your electronic receipt) and a second confirmation email when your order has been dispatched. As these confirmations are sent via email, please ensure that you have provided us with the correct email address. If you do not receive these emails please contact us as soon as possible.

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Liability:
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crabandwhale.com accepts no responsibility or liability for any losses, costs or expenses of whatsoever nature, consequential or otherwise, which arise from the use of this service, and/or from the use of any products purchased.

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Privacy Policy:

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All customer information such as name, address and email information is collected for the purpose of order processing and will under no circumstances be released to third party sources unless for legitimate purposes as stated below. Crabandwhale.com employees do not collect, store or have access to customer credit card or financial information. All credit card transactions are handled by PayPal/ encrypted merchant services for the purpose of using this website.

 

crabandwhale.com is not responsible for personal loss, damage or misuse of this service.

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crabandwhale.com is a participating online retailer in the Mastercard & Visa 3D Secure program. 3D Secure is a system designed to protect your Credit Card from unauthorised use. For more information on 3D Secure contact your cards issuing Bank.

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Legitimate purposes subject to this Privacy Policy may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

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Category                                                                             

• Identifiers such as basic contact details and certain order and account information

• Commercial information such as order information, shopping information and customer support information

• Internet or other similar network activity, such as Usage Data

 

       Categories of Recipients

• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

• Business and marketing partners

• Affiliates

 

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

 

Category of Personal Information    

• Identifiers such as basic contact details and certain order and account information    

• Commercial information such as records of products or services purchased and shopping information    

• Internet or other similar network activity, such as Usage Data

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      Categories of Recipients

• Business and marketing partners

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User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

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Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at crabandwhalemalta@gmail.com

For the purpose of applicable data protection laws, we are the data controller of your personal information.

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Newsletter Subscriptions:

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Throughout this website and during the Checkout stage of this website you will be offered the option to opt in for our Free Customer Newsletter. Email addresses collected for this purpose will never be intentionally released to third parties and will be used for the sole purpose of including you in our electronic mailing list to inform you of any special offers, promotions or new products. You can unsubscribe from this service at any time.

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Cookie Policy:

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Our website uses web cookies to give you a tailored, personalised shopping experience each time you use our website by remembering your preferences and product searches etc . Cookies are small data files that are sent to us by your computer and which are accessed whenever you visit in the future. This means that certain features on our website will be tailored to your preferences, making the use of our website more tailored to your needs.

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By using our website, it means you consent to the use of cookies by this website. Of course, you can delete and restrict cookies at any time through your web browser settings control panel. The settings control panel varies depending on your web browser so please see the help section on your browser for more information on how to restrict or delete cookies.