CUSTOMER CARE

We take our lovely customers very seriously. If you would like to contact us please fill in the details on our contact page or send us an email or a message on Instagram or Facebook messenger. We would love to help. 

crabandwhale.com - Website Terms and Conditions
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All users of this website must agree to the following Terms and Conditions (Incl. RETURNS policy) before purchasing from this website.

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Please note that all website information, website layout and images presented on this website are protected under International Copyright laws.

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General Terms of Use:

crabandwhale.com reserves the right to make changes / additions to website content, product information, prices and delivery information without notice. All product prices include VAT where applicable in accordance with current Republic of Malta VAT rates. All item(s) remain the property of crabandwhale.com until full payment has been received.

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crabandwhale.com are not responsible for delays to deliveries carried out by third parties. The Shipping and Delivery times specified on our website are in accordance with information provided by our third party shipping partners and may vary. Shipping and Delivery charges may also vary depending on changing market conditions - Please see our Shipping Information Page HERE for the most up to date information.

crabandwhale.com have made all reasonable effort to ensure that all photographs accurately reflect the item being sold however item colours may vary depending on the quality and spec of different monitors or screen sizes. Items used for photographic enhancements such as props and ribbons etc. are used for display purposes only and may not be included as part of the purchased item(s). Only the items specified in the 'Product Description' are included with the purchase.

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*Please note: Gift box ribbon and basket styles on may change occasionally depending on availability and may not reflect the exact style displayed on the product image.

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Confirmation of order:

You will receive a confirmation email confirming your order as soon as the order is placed (this will also contain your electronic receipt) and a second confirmation email when your order has been dispatched. As these confirmations are sent via email, please ensure that you have provided us with the correct email address. If you do not receive these emails please contact us as soon as possible.

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Liability:
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crabandwhale.com accepts no responsibility or liability for any losses, costs or expenses of whatsoever nature, consequential or otherwise, which arise from the use of this service, and/or from the use of any products purchased.

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Privacy Policy:

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All customer information such as name, address and email information is collected for the purpose of order processing and will under no circumstances be released to third party sources. Crabandwhale.com employees do not collect, store or have access to customer credit card or financial information. All credit card transactions are handled by PayPal/ encrypted merchant services for the purpose of using this website.

crabandwhale.com is not responsible for personal loss, damage or misuse of this service.

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crabandwhale.com is a participating online retailer in the Mastercard & Visa 3D Secure program. 3D Secure is a system designed to protect your Credit Card from unauthorised use. For more information on 3D Secure contact your cards issuing Bank.

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Newsletter Subscriptions:

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Throughout this website and during the Checkout stage of this website you will be offered the option to opt in for our Free Customer Newsletter. Email addresses collected for this purpose will never be intentionally released to third parties and will be used for the sole purpose of including you in our electronic mailing list to inform you of any special offers, promotions or new products. You can unsubscribe from this service at any time.

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Cookie Policy:

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Our website uses web cookies to give you a tailored, personalised shopping experience each time you use our website by remembering your preferences and product searches etc . Cookies are small data files that are sent to us by your computer and which are accessed whenever you visit in the future. This means that certain features on our website will be tailored to your preferences, making the use of our website more tailored to your needs.

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By using our website, it means you consent to the use of cookies by this website. Of course, you can delete and restrict cookies at any time through your web browser settings control panel. The settings control panel varies depending on your web browser so please see the help section on your browser for more information on how to restrict or delete cookies.